Part of the process in order to help you decide to proceed with my resume writing services involves the review of documents. In all fairness, this takes up my time and I do not charge. That said, I have had to set a limit to the amount of documents clients email through for review as this does impact on my time. If you want your resume overhauled, I recommend you email a maximum of two versions along with up to three job links/job ads/job descriptions (JDs) of the type of roles you’re looking at targeting. The same applies for selection criteria. However, if you email through resume and selection criteria documents all at once, I will only concentrate on reviewing one type of document first (for example, resume); when this is completed, then I will move on to reviewing selection criteria. However, if you email over two documents for each and over three job links/job ads/JDs, then a fee will be incurred.
This is a key point of difference I offer over other professional resume services – I do not require payment prior to work commencing! The majority of other professional resume services will request full payment or at least a 50% deposit prior to commencement of work.
My process involves working on your initial draft and only when the draft is in readiness for emailing do I then email you the invoice. Payment confirmation received via email from you as proof of payment is all that is needed for me to email you the first draft; I do not wait until your funds are deposited and processed to my account.
YES I do offer an express service as needed and when my schedule permits; and NO, I do not charge an additional cost for this. I have frequently started and finalised documents (such as resumes, selection criteria, cover letters, and LinkedIn profiles) on the same day. Simply email or call me to find out whether my schedule permits the time to generate an express same-day document for you.
In order to finalise your document to ensure your complete 100% satisfaction, as many drafts as needed is taken and at no extra charge. For some clients, the editing/drafting process can take on average up to three drafts; for others, it can take longer and as the drafting process progresses so too does the amount of work – way less work, more just minor tweaking to finalise.
Any minor edits needed (for example, the insertion of a course/certification you have recently completed) after the document is signed off and final will not incur additional charges as this will only take a few seconds of my time.
This is where you can take a deep breath and relax and know you’re in good hands! I have four (4) backup systems in place and I never ever delete work I’ve done for clients since I started the business. Simply email or call me and I will email you every single document I have specifically developed for you. You can use my service as an additional backup service where you have my guarantee that all your documents are safely and securely stored.
I stand firm in no longer sending/emailing resume samples to prospective clients. The reason for this is up to 99% of prospective clients who have asked for a sample of my work in the past never contacted me again, and all of them stated they’d get back to me and promised to do so!
Also, every client is different and so is the work required in developing their resume. I create resumes from scratch and do not use templates. Searching for the right type of ‘sample’ takes a ridiculous amount of time which involves searching through my database which is huge. That said, I am prolific in sharing my intellectual property and examples of work via monthly posts of selection criteria examples on my Blog page; I’ve been posting since July 2009. All these examples have gained interviews for clients. These examples serve as a testament to the work I do and to my credibility.
The drafting process is where you get the chance to provide input and feedback (which is highly valued) in discussing changes to resume design, format, content and so forth.
Yes, I deal with numerous clients who do not live in the Brisbane region. The majority of my week (weekdays and weekends) is spent working with clients from across Australia. The process is very similar as when dealing with clients who reside in Brisbane.
Many people today are very busy with work, family commitments and so forth; just because someone may live nearby, very often face-to-face meetings are not scheduled as my clients simply do not have the time to meet. Therefore, documentation is developed and disseminated via email and phone discussions take place as required throughout the process from start to finish.
Resume by Design is both an Australia-wide and an overseas professional resume writing and career development business. Aside from my Australian clients, overseas clients have spanned from all walks of the globe, including: New Zealand; Papua New Guinea; Canada; USA; Asia (Japan, South Korea, China, Hong Kong, Thailand, Philippines); Africa (South Africa, Tanzania, Kenya); Middle East; and Europe (United Kingdom, Germany, Netherlands, Italy, France).
I recommend you visit my BLOG page and select the category titled Addressing Job Selection Criteria. Since July 2009, on a fortnightly or monthly basis, I have been posting excerpts from applications requiring the addressing of selection criteria that have gained job interviews for many of my clients. This is a great reference tool as it provides you with solid examples on how selection criteria should be effectively addressed and written.
Thereafter, we can consult on the process moving forward if you have a job in mind that you would like to apply for and it requires addressing selection criteria.
Cover letters are very important and should accompany your resume when you apply for roles in the private and tertiary sectors. A standard cover letter should not exceed the one page mark. I regard the cover letter as an introductory document that should ‘pack a punch’ and make a dynamic first impression.
The standard type cover letter is typically not required when applying for roles in the government sector (at local, state and federal/APS levels) as they request the addressing of selection criteria. However, if they do also request an accompanying cover letter, ensure you provide one and keep it to one page in length.
I do not use ‘one-size-fits-all’ templates!
Each resume is created and tailored to showcase individual clients’ achievements, skills and experience and their direction moving forward. The key is to develop the content and to format the document in a manner in which the first two pages ‘pop’, look sharp, make an impact and contain all the vital information.
Resumes should be concise and capture the reader’s attention within a matter of seconds. These days, resumes should average two to three pages, at the most four pages maximum.
Typically, first draft documentation is turned around on the day of work commencing; at the latest, next day. Dependent on how quickly my clients jump on their emails to return the document to me with additions/changes, very often the final draft is completed within 24 hours.
Some of you may question the quick turnaround … I am a highly productive individual; I work fast and efficiently. The bulk of my clients’ requests are deadline-driven – I am in a fortunate and enviable position with my working methodology that I can deliver on these deadlines.
Most importantly, QUALITY of well-written and highly marketable documents is a guarantee!
Nine key points of difference over other professional resume services:
 No initial deposit or full upfront payment is required; I request payment when the first draft is completed and in readiness for emailing to you.
 Turnaround of written documentation (resume, cover letter, selection criteria and so forth) is on the same day or within 24 hours at the latest.
 Consultation pre-service, during and post-service is always free of charge.
 Pricing is very affordable with discounts provided if more than one service is requested simultaneously and for repeat business in the future.
 Highly flexible and modify my time to suit clients’ availability; I consult and meet with clients after hours and on weekends.
 Provision of a prompt, personalised and high quality service; clients deal with me exclusively from the outset and communication is ongoing throughout the process.
 Service clients throughout Australia and overseas across all continents.
 Services are ongoing; I welcome the opportunity when clients re-establish contact with me to ask for advice or feedback on their career progression.
 Posting of regular blogs on selection criteria examples from actual job applications that have gained interviews for clients. HR professionals and clients (prospective, new and existing) from across Australia have heralded these blogs as an invaluable resource tool.