Two selection criteria examples – both formatted using the STAR Model – are broken down so you have a better understanding of each component of S-T-A-R. The second example throws in the Barrier component (S-T-A-B-R). Several APS Government departments stipulate demonstration of the barrier in the example; in particular, the Department of Defence, and the Australian Border Force (ABF). [Brackets in italics] are included at the end of a sentence or paragraph to indicate each component.

STAR model #1: Demonstrated experience in adapting and maintaining flexibility through periods of change.

At XYZ Ltd, a new client database was implemented to streamline the grant applications process and improve accuracy. [This sentence is the SITUATION]. My task involved managing the rollout of the training program statewide for staff (over 200+) to transition from a manual process to a fully automated database/system. [This is the overarching TASK].

Change management actions involved working closely with database designers to monitor timeframes which were adjusted four times. I modified the training schedule accordingly and advised all staff. I also consulted with end-user managers to identify needs and address concerns. Finally, I coordinated the training program to minimise the negative impact on work areas and assess the quality of learning. [This paragraph outlines the ACTIONS to complete the task].

The training complemented the change process in terms of timing and in rectifying ‘bugs’/errors before the rollout, aligned system designer and end-user managers’ needs, and all staff completed training prior to system implementation. When the system was pushed live, the client experience (CX) was seamless. [This paragraph outlines the RESULTS].

STAR model #2: Demonstrated experience in managing risk and compliance.

In my recent role as Security Supervisor within the AAA, I was tasked with the risk and compliance management of security vulnerabilities across several sites. During a security assessment of one site, I identified security risks to the local area and facilities. [SITUATION and TASK]

I assessed the elements of risk and quantified the overall risk. I developed a plan which outlined strategies to meet risk and compliance requirements and outlined alternative solutions for facilities management planning. This involved liaising extensively with stakeholders to assess what had previously been attempted and limitations that posed a challenge to the site in terms of compliance. Capitalising on their expertise and feedback, I then developed a report outlining multiple solutions and alternatives to vulnerabilities and threats. These served as the overarching risk-based compliance and mitigation strategy. [ACTIONS]

The main challenge encountered was that many of the senior managers involved in this exercise had competing priorities. Many of the issues evaluated and risks assessed in the area were an obstacle for them in achieving their goals. To win their support, I adopted an approach that prevented disruption to their planning processes. [BARRIER/CHALLENGE]

The identification of risk along with the corresponding overarching strategy led to a detailed review of security operations. This in turn resulted in the site meeting the terms as stipulated in the multi-million dollar contract. [RESULTS]

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