My client applied for the role of Manager Game Compliance in State (VIC) Government and won a job interview. She came in second to a candidate with 15 years’ experience. This was a very large application involving the addressing of 10 selection criteria across four pages in total. Following are part excerpts from four of the criteria.

Previous investigative or compliance / enforcement experience is required.

In my current role, as Manager LLL within the TTT Commission, I identified a significant reputational and safety risk to the industry through data analysis of current licensing records, My analysis revealed expired licensed vehicles were continuing to operate as unauthorised taxis well after their authorisation had lapsed, Upon identifying the initial non-compliance, I conducted a full review of data from various sources and consulted with compliance team leaders and the executive to form a consensus on the weight of the risk and level of compliance activity in field. The result was an initial operation of illegal taxis called Operation XYZ. This four-week operation resulted in over 100 illegal taxis being removed from the industry. Following on from the initial pilot the process was finalised and worked into the regular compliance activities of the on-road officers. To drive self-regulation, I published regular industry communications explaining their obligations and the possible consequence of non-compliance in conjunction with developing and operationalising individual communications to taxi owners. As a result of both identifying the non-compliance and developing the action plan, I ensured the reputation of the organisation was maintained and the initial steps of self-regulation were enacted. Through the second phase of industry education, I received rare positive feedback from an industry body who rarely commended regulators.

Proven success in leading, developing and mentoring staff to achieve alignment between the skills and experience of individuals, with the objectives and priorities of the authority.

Previous experience in training and staff development has been at the forefront of my team and individual development objectives. I have led and developed multiple teams totaling up to 46 staff. I have developed staff who progressed in the organisation beyond operations into policy and legal services; several members of my team secured promotions and achieved highly productive careers. Under my leadership I merged four teams into two to facilitate greater flexibility in the workforce and greater responsiveness to industry changes and seasonal peaks and troughs. I have been instrumental in devising and executing strategies to facilitate higher levels of individual and team productivity. For example, I enhanced and implemented automated services and introduced new technologies which reduced the number of administrative tasks the team had to undertake. This freed up time and resources for them to focus on high risk and high profile activities.

Demonstrated management experience and achievement in planning, organising and managing work programs to deliver high quality work within tight timeframes.

I was the Project Manager and Operational Advisor for the majority of the 120 government-endorsed recommendations resulting from the XYZ industry inquiry. Operational functions were effectively managed in accordance with key performance indicators (KPIs), business plan goals and objectives while I managed the key projects. Further, I provided operational, regulatory and implementation advice on all other projects. Projects were delivered on time, within budget and yearly KPIs were met; team and individual performance ratings for the year also exceeded expectations. The implementation of the reform agenda from the XYZ industry inquiry also realised significant legislative, policy and procedural changes for all operational teams that reported to me. These were implemented seamlessly into standard business practice concurrently.

An ability to undertake mention court prosecutions and provide evidence in a court as required.

I have been a key witness for the XYZ on several occasions; most recently for the ZZZ landmark case which was won in December 2017. I represent the XYZ for infringement appeals at Magistrates Court, at the review of decisions at the Victorian Civil and Administrative Tribunal (VCAT), as the key witness for the prosecution at the Magistrates Court on general prosecutions for non-compliance (illegal/unlicensed activities), and in jurisdictional and legislative reviews at Supreme Court. I have prepared numerous witness statements and affidavits and appeared in court on a monthly basis. In my roles within the XYZ industry, I have been the key delegate and decision maker in most disciplinary matters at VCAT and the Magistrates Court. I appear as a witness for the TSC providing expert testimony in regards to legislative interpretation and also as the decision maker in non-compliance and disciplinary matters. I have extensive experience working with in-house counsel and for high profile matters involving external counsel when it is deemed necessary to brief out matters to more experienced and specialised barristers. I am a confident and highly regarded witness with a high success rate.

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Annie Cerone