This client applied for an internal Administrator role within Queensland Health (QH) and was successful in gaining an interview. A two-page statement required the addressing of six selection criteria (or competencies, capabilities, skill requirements) – these terms are used interchangeably across different roles and government departments. A full example of one of the criteria follows.

Demonstrated ability to carry out a range of duties with minimal supervision, manage competing work priorities, meet deadlines and be attentive to detail.
In my current role, all task work undertaken on a daily basis is completed unsupervised. In processing applications for travel bookings, every morning I assess each individual application to determine and prioritise the level of urgency and/or importance. In doing so, I take into consideration several factors: travel dates, conference or clinics, the destination staff are travelling to as flights may be restricted, and accommodation and flight availability. All applications are processed with the volume averaging up to 40 applications on a daily basis. I follow a structured timeline for the processing of non-urgent applications which are completed at least one month prior to travel. Very often I receive late applications from medical staff who require travel to remote areas with travel typically required within a 48 hour period. I have set a timeline for the processing and completion of these applications: within 24 hours. I enter travel details for all applications into a register/database and the department’s system – the system collates statistics on the time taken to process each file/application. On a weekly basis, I receive emails from the management team and other internal QH divisions commending me on my promptness and efficiency in processing applications.

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Annie Cerone