This particular client applied for the role of Administrative Support Officer in state (NSW) government and gained a job interview. The selection criteria component required the addressing of five criteria at a maximum of 3/4pg per criterion. Following are excerpts from two of the criteria.

Demonstrated computer keyboard, data entry and word processing skills.

As a highly experienced Data Entry Clerk and Administrator, over the years I have developed extensive computer keyboard, data entry and word processing skills. I have undertaken computer and typing tests through Quay Appointments and achieved a typing speed of 75wpm with 97% accuracy; and an alpha-numeric speed of 14,000ksph with 90% accuracy. The main application I use for word processing purposes is Microsoft Word; I am at an advanced competency level in using Word.

In my current role as a Customer Service Officer at the PPP City Council, I am part of a team responsible for entering service requests on behalf of customers in an in-house database (Pathway). Mandatory information entered includes customers’ names, incident addresses, telephone numbers, request types and actions to be taken. I draw on my high levels of accuracy and attention to detail in lodging and processing up to 60 service requests per day – this is a high rating number. Each request can range in nature from very straightforward to complex; they can take anywhere from a few minutes up to half an hour dependent on the request. Requests are then escalated to the appropriate team. My computer skills have been duly recognised; I receive positive feedback from my team leader on a regular basis in recognition of my high level skills in the accurate processing of information.

Ability to operate the corporate records management system.

During my tenure within the CCC Section, I registered over 1,000 documents in TRIM received from state-wide government agencies. I entered and recorded details such as full names, date of birth, the names of the agencies conducting the checks; and allocated each document with a document reference number which was strategically placed on the top right-hand corner of the document. Attention to detail and accuracy in data entry was paramount to ensure correct information was obtained when searches were conducted. I conducted basic searches to locate documents in the system. In so doing, I used the advanced search functions such as ‘filtering by record type’ or searching by ‘date registered’ when customers telephoned to obtain an update on a National Criminal History Record Check. I also updated documentation by adding notes with my user stamp and updated the location of the document in the system. Management formally recognised my ability to use TRIM at an advanced level: they selected me to deliver training to members of my team on the newly implemented process of registering and completing state-based checks using the TRIM system. Overall, this resulted in team members being effectively training in the new process; moreover, the training component and now forms part of the standard operating procedures (SOPs).

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Annie Cerone