Technology and Systems:
In a previous Project Support Officer role, I provided hands-on (technical) support during the implementation and rollout of new technology. I held discussions with the department’s information technology (IT) team regarding the creation of a database exchange website to collect annual funding schedules. Specifically, to transition and simplify the department’s existing manual process to one that was streamlined, fully automated and provided a centralised reporting system. I recommended design aspects, tested the system’s functionality for issues and bugs before its release, provided solutions to fix these, and co-developed content. During the testing phase just before roll-out, a ministerial request for funding was received; when tested, the report came up null and void. Further testing revealed this was the case for other postcodes as well. To correct this issue, I created a testing query and consulted the IT team to simplify it further. This led to correct searches going forward. Further, the streamlined new system was commended by both federal and state governments; agencies could easily track the progress of funding in real-time.
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