My client applied for the role of HR Advisor in state (WA) government and progressed to the interview stage. The written component required addressing four (4) selection criteria in two (2) pages. One of the criteria is showcased.
Demonstrated application of contemporary human resources principles and practice.
A situation occurred involving a front-line employee with poor grooming and hygiene who met with clients daily in person at their premises. This led to losses in revenue as clients stopped commissioning services; further, senior executives could not devise a solution to counter this issue and they favoured terminating employment. As I was aware this was the employee’s first job, I devised a solution that aligned with the Human Rights and Equal Opportunity Commission Act 1987, and Work Health and Safety Act 2011. I created and executed a new uniform and hygiene policy for all employees to follow. I presented and explained this new policy to the entire team in a formal team meeting setting; in attendance were this particular employee and 11 of their colleagues. I advised them all on the importance of abiding by this policy and the positive impact this would have on customers and the business as a whole. I incorporated mandatory sign-off by all employees – from the CEO down to managers and entry-level staff – to demonstrate compliance. The new policy was instrumental in not only improving the overall presentation of this front-line employee but also the entire team, along with building their confidence and morale. This had the flow-on effect of enhancing the provision of customer service across the board.
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Annie Cerone
