My client applied for the role of Building Inspector in State (QLD) Government and progressed to the interview stage. The application involved addressing four (4) selection criteria across two pages in cover letter format. One of the criteria is showcased.

High level interpersonal, consultative, negotiation and mediation skills.

On a key project I managed, the majority of stakeholders had conflicting objectives, goals and deadlines. To facilitate the process of resolution and consensus, I convened a contractors’ meeting to discuss and review the progress of the project. During the meeting, I requested input from all stakeholders on methods to improve project deliverables. Collectively, we methodically reviewed the restricting parameters around the core objective. We identified the first step involved gaining approval from the local council to operate the project out of normal hours. I undertook the second step which involved visiting surrounding residential neighbours to explain project requirements and provide them with the opportunity to ask questions and give feedback/comments on any issues or concerns. The process of speaking directly with the residents was a highly productive exercise as several invaluable suggestions were gleaned, factored in and actioned. Significant improvements were realised: better access to the site for deliveries of large plant, streamlined scheduling of works enabling the contractors to complete works earlier than scheduled, project management critical path activities were also delivered earlier than originally planned, and all stakeholders’ requirements were met.

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Annie Cerone