This client gained a job interview for the above-named role within the NSW Rural Fire Service (RFS). A total of six criteria were required to be addressed; following are excerpts from three of the criteria.

Tertiary qualifications in a relevant discipline, or demonstrated equivalent Expertise.

I have been a dedicated Basic Fire Fighter volunteer with the NSW RFS at XYZ Brigade since 2001. Throughout this period, I have participated and successfully completed several courses that have assisted me to better understand the RFS service across all its different areas. Training courses have included: Basic Fire Fighting, Advanced Fire Fighting, Village Fire Fighting, and Community Service Officer. I am currently undertaking the Crew Leader course.

I also undertake the role of FireWise Coordinator at XYZ Brigade, and have held the position of President since 2008. Both these roles require my attendance and active participation at Firewise meetings at District Control office on a monthly basis. I also engage, facilitate and educate the local community by visiting local schools, libraries, guides and scouts groups, and sporting groups, and attend local community events relaying the FireWise safety message. The message relayed is of an educational and informative nature. Specifics addressed include: preparing and following a fire evacuation plan; holding a meeting when there is a fire in the home; knowing the emergency number to call in case of a fire; and emphasising the importance of installing and maintaining smoke alarms and fire preparedness.

Demonstrated expertise in the design, development and implementation of communication materials and stakeholder management processes, tools and training.

In my current role as a Business Process Support Analyst with CCC Pty Ltd, I work closely with our engagement and implementation team with regard to systems information and requirements. My role requires me to develop and produce new training documentation and course material for our end users, ready for the implementation of a new Information System (IS) system. I developed a training manual to be utilised by all of our nationwide inventory controllers. This training reference document is a one-step guide encompassing every new transaction and process in the system, and provides detailed step-by-step examples.

I am also the project lead for a system replacement and the key stakeholder who liaises between our IS implementation team and external third party customers. I have the responsibility of ensuring that change management issues are collated and disseminated to all business areas and personnel. To ensure this occurs smoothly, I developed and implemented a ‘Post Card’ PDF document that is mailed to both internal and external end users. These postcards contain a listing and outline of all the key changes that are about to take place in the coming weeks. This documentation is a concisely written one-page reference guide (a focal point of reference) informing all end users on the status of the project, how we are tracking for time, and what to expect in the coming weeks and months. Overall, the feedback received from internal and external stakeholders has been very positive. I have received verbal and written commendation expressing appreciation on the dissemination of regular updates as to what stage the project is at, the expectations of the business, and what the business can expect next. General feedback received indicates that team members of the business who have nothing to do with the project are also enjoying the regular updates.

Demonstrated expertise in research analysis, managing and implementing complex projects or programs.

In my current role, I recently led the project management of the delivery of a technical solution for CCC’s duty free items and outlet implementation – a large scale project with a $30M budget. This involved extensive liaison with internal clients as well as with our key external client, BBB Corp. I was also required to work with many internal senior managers within CCC and senior managers within BBB Corp.

In order to effect its implementation within a set timeframe and to high quality standards, I also undertook the following:

  • Participated in regular meetings with BBB Corp in order to understand the current system for duty free items and the legal requirements that needed to be met.
  • Met regularly with CCC staff to gain a thorough understanding of any legal impacts that may be affected in the delivery of this solution; and engaged with internal stakeholders in order to explain the new system and discuss any potential issues that could arise.
  • Engaged with the IS team to discuss the building of required system components.
  • Met with system developers to confirm deliverables, expectations and timeframes.
  • Developed and wrote technical blueprint for the new system scope for this solution.
  • Coordinated with BBB Corp’s systems and process specifications.

Since its implementation, the process has increased visibility with CCC’s duty free stock business area, and it has gone on to reduce stock variances which in turn has resulted in considerable cost savings.

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Annie Cerone