Monthly Archives: July 2009

FREE Selection Criteria Answers and Examples – Customer Service Call Centre Operator

I prepared an application for a client applying for an entry level Customer Service Call Centre Operator position (AO3/4 level) with Centrelink. The selection criteria component involved addressing five key areas, maximum 200 word length for each. Outlined below are two of the criteria. 1. Please give an example of how you provided a service to a customer that went beyond their expectations. Whilst employed [...]

Job Selection Process Changes

I would like to share with you some details on an interesting excerpt in the ‘Recruiter Daily' I read this morning regarding a charter that has been developed (its still in draft form), which will be open to changes pending the results of a large survey being undertaken on current recruitment processes (both with recruitment agencies and employers). The charter covers up to 10 key [...]

FREE Selection Criteria Answers, Responses and Examples

Hello everyone, I have been posting selection criteria answers and examples since July 2009 on a regular basis (fortnightly and monthly) that have gone on to win job interviews for hundreds of my clients. They showcase different roles/fields across all levels in government (federal, state/territory, and local) and tertiary sectors from entry level to senior (administrative, technical, project and service), middle management, through to senior [...]

Job Selection Process and Psychometric Testing

Psychometric assessment or testing is frequently used early on in the job selection process (in conjunction with the job interview) with its key aim of providing the employer with a profile of the candidate and how they would fit into the workplace. Research has shown that traditional interviews do not work so employers are incorporating assessment to tighten up their recruitment. Psychometric testing is used [...]