Free Resume Advice For Job Seekers

This particular client gained an interview late last year within the TAFE institution. The selection criteria component required addressing five key criteria. Following are excerpts from three of those five criteria.

1. Experience in delivering instruction in a classroom, workplace or flexible learning situation supported by examples that indicate excellence in teaching practice:

I have demonstrated the quality of my teaching ability in the classroom and on site delivery in my current role as Workplace Trainer and Assessor at a private RTO in Brisbane. I have adapted the course and work closely with students who have completed the course in order to successfully match them with employment opportunities. This has resulted in the placement of a large percentage of students/graduates in sustainable employment as Carers. The quality of my work and the respect I have engendered from professional colleagues has resulted in several commendations: highly competent trainer and assessor varying teaching strategies in response to the needs of the group; excellent ability to relate to students in the class leading to very high standards of student participation. I possess a solid understanding of contemporary teaching and learning practices including competency based training, full time, part time, workshop, distance and correspondence learning in the VET sector. In my current role I use information and communication technology applications in the delivery of courses, from technology in the classroom such as audio visual aids, online research tools, overhead projector, DVDs and college internet cafe research projects. I ensure quality assurance documents are linked to the curriculum and that the children’s services regulations are stringently followed. I follow lesson plans, performance criteria and use a variety of methods to assist students in gaining competencies. Assessments are done in various formats including group, individual, on line, practicums and so forth. I also implement industry standards, service policies, procedures and regulations for occupational health and safety.

2. A capacity to contribute to the future needs of the faculty and teaching team:

In my previous role as Coordinator and Lecturer for the ABC Academy in Sydney, I was responsible for the curriculum development and coordination of course delivery and services to international students in the Diploma of Children’s Services; and coordinated Children’s Services practicums. My ability to implement new initiatives is demonstrated in my current role as Lecturer and Practicum Coordinator for a RTO in Brisbane. In this role I have successfully adapted the existing Certificate III in Children’s Services course for people who have been unemployed (long-term) or have special needs or disabilities. This has resulted in a significant success rate in placing graduates in sustainable employment. Also whilst in this role (through the placement of students in practicums), I have built a strong network of contacts in the industry and the broader employment sector, particularly in Children’s Services and the disability sector. This is supported by the links and contacts I established as the Proprietor of the XYZ Agency and my ongoing community activities. I have also managed a distance learning program in Children’s services in Brisbane. Throughout my years experience as a Lecturer/Trainer, I have demonstrated my understanding of Adult Learning Principles, in particular, the Australian Qualification Framework (AQF) by ensuring courses were designed and delivered adhering to specified AQF principles and guidelines.

3. A commitment to self-development, maintaining industry currency and ongoing professional development:

I am currently accredited with the International Carers Agency to deliver the Certificate III in Children’s Services (Productivity Placement Program) and coordinate the practicum. I recently undertook volunteer teaching in an emergent curriculum-based school in Bulimba and donated several educational activities to the community. Between 1997 and 2004, I was the Coordinator and Lecturer in the Certificates III and IV in Children’s Services at the ABC Academy in Sydney. I am committed to ongoing professional development, having enrolled in the Bachelor of Teaching in Early Childhood at the University of New England. I have recently upgraded my Certificate IV in Training and Assessment and am affiliated with the DEF Consultancy Group. I have also completed an Early Childhood Road Safety Education Program and hold a current first aid certificate. I have attended numerous industry seminars and conferences during my career, particularly during my tenure as a Lecturer at the GGG Montessori Centre in Malaysia and the UK.

I’m here to help market you!

Cheers,

Annie Cerone

This particular client reached the final three in the interview stage for the position of Event Coordinator at one of Australia’s leading universities. The selection criteria component required the addressing of nine questions. A page or word limit was not specified. Responses to each criterion were compiled and ranged between 150 to 350 words. Following are the responses to three of those nine questions.

1. Previous experience of staff supervision including workload management:

In my current role I actively manage and supervise three staff who are meetings and event coordinators. Working in a small team ensures close contact with staff at all times and ongoing availability on my part to discuss issues and resolve problems. I am a systematic person who prepares daily task lists and allocates time frames to ensure tasks are successfully carried out by myself and the coordinators. I conduct daily meetings with coordinators to assess workloads, monitor the progress of individual tasks and ensure they have an understanding of what needs to be achieved. As a part of my role I review operational rosters on a weekly basis, and monitor revenue forecasts and productivity results to ensure manpower is being managed effectively, taking into account the profitability goal of the department. In the coordination and management of events, I implement set distribution dates and client event questionnaires which further assist coordinators in managing their daily and weekly workloads. My management style is collaborative and participative, facilitating and providing the staff with the opportunity to voice their concerns and ideas at all times. That said, I still always oversee and ensure control and direction in decisions made. My management style and ability is received well by the executive committee with acknowledgement given to the solid working relationships and open communication styles that my team displays.

2. Evidence of the ability to develop, monitor and work within a budget:

Over the past four years I have held an active role in developing departmental revenue and expense budgets totaling $1.8 million or more depending on the hotel, meetings and accommodation requirements. This also involves setting strategic action items as a part of the Integrated Business Planning process. In preparing weekly forecasts for the Meetings and Events department, I adjust figures where necessary and identify need periods well in advance, taking into account departmental lead times. I determine costs associated with holding events and set revenue targets (ranging in value from $1,000 to $30,000 or more) to ensure the profitability of these events and the department overall. In addition, I review monthly revenue and expense targets based on rises and falls in numbers and business results to ensure overall profitability, and monitor the flow through and recovery of the department. In the current economic climate I have also continued to work within allocated budgets, with an overall departmental profit being achieved in the first six months of 2009. Although the revenue results have been lower than expected, the careful management of expenses has helped achieve this result. When carrying out sales activities and campaigns I work through a process of establishing a budget, setting revenue/activity outcomes based on this budget, and ensure a return-on-investment analysis is completed to establish the success of the campaign.

3. Experience in managing conferences and functions in hotels, conference and reception centres:

In my current role I manage a $1.8 million business budget overseeing the successful execution of events (both onsite and offsite) from their inception including proposal, contract, event preparation, through to completion of the event and after service follow up including billing. I manage an average of 20 events per week including a variety of conferences, formal dinners and cocktail events, and arrange accommodation for attending guests. In addition, I liaise extensively with internal departments as well as external suppliers to ensure the successful execution of events. I also provide ongoing guidance to clients regarding their event ensuring that it is profitable and enjoyed by all parties and all needs and requirements are met. Moreover in managing the various events, I use a lateral thinking approach; thinking outside the box to offer solutions that are tailor-made for each client and add value to the entire experience. Subsequently this has led to repeat business and increased sales revenue.

I’m here to help market you!

Cheers,

Annie Cerone

This particular client applied for a Finance and HR role within one of Australia’s leading universities. She was called up for an interview and succeeded in landing the position. The selection criteria component required addressing three key areas (Qualifications, Experience and Attributes) encompassing eight questions in total. Following are three questions addressed, one from each of the three key areas.

1. Qualifications - Year 12 certificate and extensive relevant work experience or equivalent combination of experience and training.

In 2008 I completed a post graduate Diploma in Business and Administration majoring in Human Resource Management. I have applied various human resource (HR) principles within the workplace through the knowledge gained in my studies. Several of the principles include HR development, organisational behaviour, performance management and employment relations. I have a solid understanding of documentation relating to recruitment and selection processes within the nursing industry. This knowledge can be transferred and applied in the Finance and HR Assistant position. Whilst undertaking polling place manager duties in the New Zealand general elections, I oversaw the management of a small team of public voting processes which also involved undertaking receipting transactions, checks and balances. I have independently been involved in and participated in team meetings and training. In January 2009 I completed my professional (nursing) development portfolio which required the provision of evidence and validation of professional development programs attended and the staff training I conducted. I have supervised and delegated work loads to team members in order to provide a consistent and efficient service of client care. In summary, I have outstanding organisational skills and a vast amount of experience in prioritisation and performing administrative duties in a timely manner.

2. Experience - Ability to undertake payroll and financial processes and a willingness to develop knowledge and skills in a broad range of HR and financial functions.

In my various nursing roles I have been involved in mentoring staff in my area of work, and have used an orientation document to ensure that specific needs and areas in the workplace are covered. I have supervised and delegated work duties to staff by overseeing their completion, advising on best possible methods to use in order to complete the tasks effectively, and providing constructive feedback on the manner in which staff perform their tasks. I am a competent administrator and pick up on new tasks and procedures very quickly. In both my nursing roles and that of a customer service assistant I have been commended on my ability to quickly learn and understand new processes. Therefore, I would be more than capable of learning and developing the relevant skills associated with both HR and financial type tasks in the Finance and HR Assistant position.

3. Attributes - Ability to use initiative, discretion, manage competing priorities and deadlines with an emphasis on accuracy and attention to detail.

In order to prioritise and organise my schedule to complete concurrent tasks I use a process of assessment to ensure that tasks are consistently prioritised and interventions are implemented to the best possible outcome. This is a standard ‘nursing process’ which involves assessment, planning, implementation and evaluation, and is a continuous ongoing cycle. The accuracy of information is crucial as it can ultimately be the difference between life and death. These skills are very readily transferable and this model is one that I also use outside of work to effectively complete tasks and also to learn from outcomes. I have the demonstrated ability to prioritise tasks and continually re-assess work flows and priorities in a busy and demanding environment. This was achieved in one of my previous nursing roles where the flow of clients into a number of operating theatre suites was performed with accuracy, and safety was a paramount goal. Assessment, delegation and communication with multidisciplinary team members are critical in order for deadlines to be met in the best possible and safest way. All of these tasks require different time inputs with varying and often conflicting deadlines.

I’m here to help market you!

Cheers,

Annie Cerone

Last year I addressed selection criteria for a client who applied for an administrative type role in a university based in Melbourne. She was subsequently interviewed, offered the role and accepted it. The selection criteria component of the application involved addressing seven questions. Following are excerpts from three of the questions addressed:

1. Completion of a degree with subsequent relevant work experience, or an equivalent combination of relevant experience and/or education/training

I have many years of student service and administrative experience within an educational and academic environment. In particular, for the past two years, I have been involved in a student service and project coordinating role in the education sector as an Occupational English Test (OET) Coordinator with The ABC Centre. My administrative tasks are diverse and challenging and include both student and test administration. Several of my key responsibilities include: preparing and coordinating tests including the application and assessment process; managing all the application accounts for new and resitting candidates; managing all procedures relating to the admissions and enrolment process for medical and health candidates; and identifying and implementing administrative procedures that ensure quality service to students. I work closely with academic staff, the Administration, Finance and IT Departments, and the management team to deliver the OET. With regard to tertiary qualifications, I possess a Postgraduate Diploma in Translation Studies completed in 2004 through the Australian National University in Canberra. I also hold a Bachelor of Arts (majoring in English and International Laws) completed in 2003 at the Guangdong University of Foreign Studies in China.

2. Excellent written and verbal communication skills, including the ability to interpret and communicate complex rules

In my current role as OET Coordinator with The ABC Centre, I communicate (both written and verbally, face-to-face and via phone) on a daily basis with administration and customer service staff. They include candidates, assessors, test venue providers and test supervisors. The ABC Centre hold six OETs each year in 40 venues all over the world, each test attracting around 1,500 candidates, most of whom are based overseas. Any miscommunication can create a great impact on the whole process. As I am currently the only team member involved in this process, effective and accurate communication is vital. My strategy is to resolve candidates’ enquiries in one phone call. For example, with the February 2008 test administration, I answered 40-50 candidate enquiries both over the phone and via email on a daily basis; dealing with candidates from different cultural backgrounds. I guided candidates through the application process adhering to company policy, ensuring they understood their responsibilities. In addition, as test dates drew closer, I also contacted test venues and venue supervisors, and assisted with venue hunting in Asian and Middle Eastern countries (Iran, Egypt and China). Communicating with sessional assessors is another important aspect after the test has been administered. When I first commenced in the role, there were many complaints and miscommunications arising from each administered test. Subsequently, with my involvement, the number of customer complaints was significantly reduced for the test administered in February 2008.

3. Demonstrated ability to take initiative; to plan and prioritise workloads to meet deadlines; to work both in a team environment and independently

In all the roles I have undertaken, the majority of my work was done in collaboration with other team members and/or other departmental teams. I believe efficient team work improves service efficiency and quality. For example, whilst employed with DEF Pty Ltd, I was part of a project team consisting of architects, model makers, graphic designers, and administrative staff. My role in the project was to edit and translate the final product (the Design Report). As I was the only team member to be involved in the entire project from inception through to completion, this provided me with a thorough understanding of the big picture concept. I both initiated and undertook the responsibility of connecting with all team members. Team members would approach me for advice and updates as I was the only member of the team who liaised with everyone and kept a detailed track of the entire process. I advised team members of the time frame involved, engaged them to work more efficiently, and encouraged more open communication between team members in order to complete set tasks. Subsequently, my initiative and collaboration with the team resulted in positive feedback from both team members and managers and I was promoted to the role of China Project Coordinator.

Cheers,

Annie Cerone

I prepared a written application (cover letter, resume and selection criteria) for a client who was applying for a middle management level state government project management role in the IT field: Principal Business Systems Analyst. He was successful in gaining a job interview and was offered the role which he accepted. The interview panel commented on the high quality of his written application. The selection criteria component required addressing five key areas: Communication; Output Management; Conceptual, Analytical and Judgement; Leadership and People Skills; Technical and Professional. The requirement in addressing the selection criteria was up to one page in length for each criterion. Following I have provided excerpts from two of the key areas addressed:

1. Communication:

I consider the ability to interact with others, to clearly transfer information, to actively listen to others, and to treat all others as equals to be several of my greatest talents. My well developed communication and interpersonal skills have always assisted me in establishing rapport with people and to effectively communicate sometimes complex technical information into an easily understood format. Currently, I am managing the ABC Project, which requires regularly negotiating deadlines with key stakeholders for deliverables. All states and territories are involved, together with the ATO, ABS, ASIC, software developers, and others. Numerous deliverables are due within tight timeframes, and the failure of anyone of them puts the entire project at risk.

Whilst I worked in Human Resources (DEF Department), a situation arose where the confidence of non-teaching staff had dropped markedly due to a large number of errors with pay and leave calculations. I suggested a meeting with these staff members. The union also requested that it be invited to speak. I coordinated an industrial relations (IR) meeting that required strong liaison skills due to the confrontational nature of the situation. Prior to the meeting, I ran small workshops explaining the processes that I had implemented in order to resolve these issues. I found that these small meetings were well received and that staff were appreciative of my personal approach. Subsequently, the IR meeting went ahead smoothly and when the union called for industrial action, the non teaching staff voted it down. The reason they provided, was that my proactive personal approach gave them the confidence that their concerns would be met and resolved. I subsequently made these small meetings a regular feature of the district I was responsible for, and because I had delivered as promised on their concerns, the HR manager instigated these types of meetings on a regular across six other districts.

2. Conceptual, Analytical and Judgement:

My ongoing extensive experience in technical support capacity has provided me the opportunity to apply transferable problem solving methodologies thereby allowing me to resolve challenges after analysis is conducted, especially when faced with an unfamiliar application or environment. This has been the key that has enabled me to easily adapt to new applications, operating systems, and technologies. The environment that I work in demands the provision of a robust and stable service, empowering staff to exploit the rich informational resources available.

Whilst employed with the DEF Department, the IT Help Desk was charged with the roll out of XP and Office 2003 applications to libraries. Our weekly call statistics rose from 500 to 1,500 per week. I used the Call Tracking Software to analyse the break down of calls by issue type. This enabled the targeting of several areas including staff training, which would ultimately assist in removing a significant percentage of calls. I authored a document that was emailed to all library staff outlining solutions to several commonly-faced problems. As a result, calls to the Help Desk dropped significantly. In addition, the feedback received from library staff was that they were now more confident in using the MS package and accepting of the changes taking place. The staff also felt more empowered in their individual ability to seek and implement solutions to challenging situations.

I’m here to help market you!

Cheers,

Annie Cerone

I have had several university students in their final year of studies commission me to work on applications for internships or holiday work placements with the ‘Big4′ Accounting firms (KPMG, Deloitte, Ernst & Young, and PriceWaterhouseCoopers), which all lead to the prospect of securing a full time position when the internship/placement is completed. The application process is similar for all four firms each requiring submission of a cover letter, resume and answers to questions (each with a specified character or word limit). There is not a lot of variation between the types of questions asked between the four firms. Outlined below are two of the more commonly asked questions and responses (200 word limit) prepared for one of my clients who was subsequently offered a placement with all four firms; she had quite a decision to make.

1. Please detail your personal achievements and involvement in the community over the last 4 years, which may include accomplishments in sports, drama, clubs, societies or charities.

I recently spent time raising money for the Cancer Council’s Daffodil Day, which I believe is a very worthwhile cause. The funds contribute towards important support services and research, which many people will benefit from at some point in their lives. I found the experience very rewarding, as well as motivating and moving. I had the opportunity to speak to many people who had been affected by cancer, and I found their stories very moving. Some had survived this dreadful disease, while others had recently lost a loved one. I was amazed by their resilience and positive attitude, and inspired by their stories of courage. I was also encouraged by the amount of support and enthusiasm we received from the public. I am determined to contribute more of my time to this very worthwhile and important cause. Importantly, I am enthusiastic in supporting any efforts that ABC shows towards worthwhile and worthy causes that help people in the community.

2. Please detail what personal and professional goals you have set yourself in the
next 3-5 years and how you plan to achieve your goals.

I have set myself several professional and personal goals. These include graduating from university and maintaining a high GPA; contributing to the community through volunteer work; gaining a position with a top accounting firm with a view to working overseas; and securing challenging and fulfilling work in my chosen profession. On the personal front, I would like to take lessons and learn to play the violin. At the beginning of each year, I strategise and plan my goals, and toward the end of that year I reassess any goals that were not achieved and attempt to analyse why such goals were not reached. I place a substantial amount of emphasis on my growth as an individual and try to critically assess my achievements every year. As a result, this enables me to attain the goals that I set out for myself and be the best that I can be in everything that I set out to do. Importantly, I believe that hard work, staying focused and enjoying what I do, lay the foundations in achieving both my personal and career goals.

I prepared an application for a client applying for an entry level Customer Service Call Centre Operator position (AO3/4 level) with Centrelink. The selection criteria component involved addressing five key areas, maximum 200 word length for each. Outlined below are two of the criteria.

 

1. Please give an example of how you provided a service to a customer that went beyond their expectations.

 

Whilst employed with ABC, on occasions, customers were required to wait for extended periods of time in order for their hire car to be delivered to them. This was due to the landing of multiple flights, and also the late return of vehicles. Therefore, in dealing with these customers whose patience very often wore thin, I always maintained a calm demeanour and sought solutions to accommodate them and the situation they were under. I was required to take initiative when these situations arose and management was not available. Therefore, decisive decision making was required. Examples of how I went beyond customers expectations included providing free beverages for their entire entourage including family members and friends; ensuring the vehicle was thoroughly checked over and prepared for immediate service; reducing their daily rate on the vehicle; and ensuring their hire car contained a street directory. I made certain that everything possible was done to accommodate the customer. Subsequently, customers were left satisfied which was further validated in customer feedback reports sent to head office.

 

2. As a Call Centre Operator you will need to possess the ability to multi-task. Can you please give an example of where you have utilised this skill in the past.

 

As a senior staff member working the weekend roster, I was left to manage the day to day operations of the ABC counters. This required the prioritisation and completion of several concurrent tasks including those unexpected challenges which often arose. Standard weekend duties included allocating vehicles for the shift and advising staff of their duties and the processes involved during that period at the different counters located at the Gold Coast airport and Surfers Paradise. During these periods, there was a high turnover of vehicles, which required advising both the customers and the vehicle detailers of the situation. In addition, I trained new counter staff with customers present during peak weekend times at the Gold Coast airport location. When problems arose, for example, with computer system malfunctions, I directed staff on what was to be done in order to work through and rectify the problem. Importantly, during these tense and stressful times, I remained pleasant and cordial to both staff members and customers. As a result, in my performance appraisals regarding customer service standards, I received excellent comments and was often garnered with letters from customers thanking me for providing high quality service and dedication.

 

I’m here to help market you!

Cheers,

Annie Cerone

Hello everyone,

Stay tuned and please keep checking my Blog page regulary as I’ll be posting selection criteria answers and examples that have gone on to win my clients job interviews. I’ll be posting responses and examples on a regular basis (fortnightly or monthly) showcasing different job fields and levels from entry level government positions, senior positions(administrative, technical, project and service), middle management up to executive levels. In the meantime please read the blogs that I’ve posted in the ‘Addressing Job Selection Criteria’ category for helpful hints and tips.

I’m here to help market you!

Cheers,
Annie Cerone

Note: I commenced posting selection criteria answers and examples on 24th July 2009; please go to my BLOG page and select the ‘Addressing Job Selection Criteria’ category to view and read.

It is becoming more common in many government organisations to follow the Leadership Framework when addressing selection criteria. The following outline provides you with several helpful prompts and guidelines when faced with addressing this type of selection criteria. Please note that each job application will most likely provide you with a different set of guidelines. Below is a specific example of a Leadership Framework used to address selection criteria for one of my previous clients. I have included it merely as a guide to demonstrate what it involves and assist in your lateral thinking processes.

1. Contributes to strategic thinking:
Describe a situation that demonstrates your ability to anticipate and do something about a problem that will likely arise in future. In your answer address the following: What was the situation and what was your role? What were the potential problems? How did you become aware of it? What did you do once you became aware of the problem? What was the effect of what you did?                         

2. Achieves results:

Provide an example of a time that demonstrates your commitment to achieving good outcomes for clients. In your answer address the following: What was the situation? What sort of clients were you dealing with? What sort of client needs were you trying to address? What steps did you take to achieve good outcomes for the clients involved? How did clients respond to the action you took? What was the outcome? What effect did your actions have on the outcomes that clients received?                         

3. Supports productive working relationships:

Provide an example that demonstrates your ability to maintain productive working relationships with internal or external clients by engaging in open communication and collaboration. In your answer address the following: What was the situation and what role were you performing? Who were the clients involved? What strategies did you use to ensure that you were open in your communication and that you created an environment of collaboration? What was the response of the clients and were you successful in meeting their needs?                        

4. Displays personal drive and integrity:

Describe a situation in which you have demonstrated your capacity to be resilient to difficult circumstances at work. In your answer address the following: What was the situation? What role were you performing? What were the circumstances at work? Why were they difficult? In what ways were you resilient to these circumstances? What was the outcome? How did your capacity to be resilient impact on your approach to the difficult circumstances?                               

5. Communicates with influence:

Describe an example of a time when you had to translate or interpret technical information for an audience that was unfamiliar with this material. In your answer address the following: What was your role? What was the nature of the information you needed to communicate? In what form did you need to communicate it? Which features of the audience did you need to consider in tailoring your communication to suit them? What steps did you take to ensure that your audience understood your material?  What was the outcome? What effect did your communication have on your audience’s level of understanding?                               

6. Demonstrates professional or technical proficiency:

Describe a situation in which you have drawn upon your specialist or technical knowledge to propose a new or innovative idea in your work area. In your answer address the following: What was the situation? What role were you performing? What specialist or technical knowledge did you draw upon? How did your specialist or technical knowledge help you identify a new or innovative idea? What was the outcome? What impact did your proposal have on your work area?

Remember, I’m here to help market you in the best possible manner.

Cheers,

Annie Cerone

Research has shown that in order to produce a high quality application addressing selection criteria (five or six per application) requires up to eight solid nights work, up to two to three hours per night! That’s quite the process and daunting for the majority of individuals. You will be relieved to know that the process of writing and addressing selection criteria is changing – it’s becoming a shorter more refined process. It is not unusual now to be asked to prepare a two page statement or synopsis addressing a few key criteria or points; you can be asked to adhere to a word count for each criterion, for example, maximum word count of 200. The days of addressing selection criteria requiring up to one page in length is dying, although there are still applications requiring this quantity. When addressing selection criteria it is very important to write clearly and logically. There a two key techniques or rules you can follow which will make the selection criteria process simpler for you and help you write concisely.

The most commonly applied method is the STAR (Situation-Task-Action-Result) technique. First, what was the SITUATION? Start by providing an example of a situation where you have demonstrated the particular knowledge, skills or abilities outlined in the particular selection criterion. Second, what was the TASK? Outline the task undertaken and other responsibilities in this particular situation. Third, what ACTION/S did you take to achieve the tasks? What skills, knowledge and abilities did you use? Be specific and provide detail of what you do or did. Finally, what RESULTED from the action/s you undertook? What was the outcome (positive) of doing the above? This can be any positive outcome or result relating to you, the team, the customer, the organisation, and so forth.

The Claims-Evidence-Benefit rule is a variant of the STAR method and can simplify the process to a degree. First, you make the claim, for example: ‘my written communication skills are of a very high level’. Second, you back this up with evidence and state what areas you excel in written communication skills, for example, complex report writing, university assignment writing, and so forth. Finally, state how your written communication skills have been of benefit, the positive outcomes that have ensued as a result, and so forth.

The important thing to remember when addressing selection criteria is to provide specific concrete demonstrable examples that show how you meet the criteria. ‘Philosophical’ statements will get you no where without the backup. If you are going to make these types of statements keep them short (one to two sentences only) and incorporate them either at the beginning or the end of each criterion. Also, once you have written and addressed selection criteria applying the technique or rule outlined above, you will have a solid template from which to work from when addressing future criteria. Sure, selection criteria will differ for other positions, but the process remains the same and you can apply this to each subsequent application that you develop and prepare.

Remember, I’m here to help market you in the best possible manner.

Cheers,

Annie Cerone